Empowering Hosts with Confidence and Control
Updated: Aug 25, 2023
We know how much you cherish the opportunity to share your space with guests from around the world and create connections. It's an experience that would be impossible without feeling fully supported as a host. At Pridebnb, we understand the importance of providing you with the tools, policies, and features necessary to host with confidence, especially in those rare moments when things don't go as planned. Here's an in-depth look at the resources we have in place to ensure you have a worry-free hosting experience:
Comprehensive Host Protections
Our commitment to host protections sets Pridebnb apart and guarantees the safety of our community:
Ground Rules: We've established enforceable standards that all guests must follow. These ground rules require guests to treat your space with respect, adhere to your house rules, promptly communicate if any issues arise, and leave your home in a condition that doesn't require extensive cleaning. This means that when you set expectations for your guests, you have the support of Pridebnb to ensure those expectations are met.
Host Cancellations: We understand that sometimes situations arise where a reservation might not align with your hosting style or house rules. You have the right to assess guest reviews and message threads. If you reasonably believe a reservation may lead to a party or disruptive event, you can cancel it. We do require you to provide evidence to our Community Support team, and all cancellations must align with our nondiscrimination policy. This policy not only protects you but also promotes responsible and respectful hosting.
Tools for Added Control
Preventing incidents starts with setting the right expectations. We've developed features to help you attract guests who are the perfect fit for your space:
Calendar and Booking Settings: Your hosting style is unique, and our platform respects that. From specifying the number of guests your place can accommodate to setting the minimum and maximum stay durations, you have full control. Decide how far in advance guests can book and establish the time needed between stays. This customization ensures that your hosting schedule aligns with your preferences and helps you maintain your space efficiently.
Cancellation Policies: Your chosen cancellation policy clearly outlines how much notice guests must give to receive a full refund if they need to cancel their reservation. This transparent policy empowers both hosts and guests, setting clear expectations for cancellations and refunds.
House Rules: Customize your standard house rules, such as no smoking, vaping, or pets, to ensure guests understand your expectations. These rules are prominently displayed on your listing page, during the booking process, and in guest communication materials. With ground rules for guests, anything you include in your standard house rules can be enforced. This ensures that your guests are well-informed and respectful of your space.
Response Tools: If a trip request makes you uncomfortable and complies with our nondiscrimination policy, you have the option to decline it. This feature gives you the autonomy to select guests who align with your hosting style and space.
Community Support for Hosts
Despite these standards and settings, there may be rare instances when things don't proceed as anticipated. During such moments, you can count on Pridebnb's support:
Help Center: Our online support is the quickest way to address non-urgent issues, such as calendar updates or pricing adjustments. Our dedicated team is ready to assist you, ensuring that you have access to the resources you need, precisely when you need them.
Safety Resources in the USA: For urgent matters related to your security or safety during an active reservation in the U.S., you can find a list of emergency numbers in our Help Center. Your safety is our top priority, and we're here to provide you with the guidance and assistance required during unforeseen circumstances.
Fostering trust is paramount for the thriving Pridebnb community, and we believe these protections and features are instrumental in achieving this goal. As always, we extend our gratitude for being a part of our hosting community.
Host with Pridebnb—Host with Confidenc